Thursday, January 9, 2014

CCSO 911 Medical Dispatch Earns International Re-accreditation

An international standard-setting organization has recognized the Collier County Sheriff’s Office Communications Center as an Emergency Medical Dispatch “Center of Excellence” and awarded the agency a three-year certificate of re-accreditation.

CCSO was the 52nd communications center in the world to be awarded the International Academies of Emergency Dispatch’s (IAED) highest distinction for the agency’s comprehensive implementation and compliance with the Medical Priority Dispatch System (MPDS) and associated “20 Points of Excellence.”
CCSO was first accredited in 2001.

“It takes an entire team to carry out the international practice standards for emergency medical dispatch each day,” said Collier County Sheriff Kevin Rambosk.  “The standards are high and the Collier County Sheriff’s Office is proud to be one of only 127 dispatch centers worldwide to achieve them.”

The MPDS is the world’s most widely used 911-type pre-arrival instruction and dispatch-life-support protocol system. With scripted telephone instructions for CPR, airway obstruction relief, hemorrhage control, and childbirth assistance, the MPDS has been credited with helping save thousands of lives. In addition to requiring proper system oversight, medical control and quality improvement programs, re-accreditation demands careful MPDS compliance and certification for all emergency call-takers and medical dispatchers.

The “20 Points of Excellence” is a detailed self-reported checklist that examines an agency’s compliance with industry standards in areas such as staffing, training, equipment and even design of an agency’s dispatch center.

Earning this re-accreditation award is voluntary and involves completing a detailed self-study and analysis.
The IAED Board of Accreditation voted unanimously to approve CCSO for this important recognition.

“This accomplishment demonstrates to not only each individual within the communications center, but also to the administration community, and the world that the Collier County Sheriff’s Office is compliant with all international practice standards for Emergency Medical Dispatch,” the IAED said in a press release announcing CCSO’s re-accreditation.  

The IAED is an international organization headquartered in Salt Lake City created in 1988 as a standard-setting organization for the field of emergency medical dispatch, according to the group’s website. IAED has two roles: one as a membership-driven association for the professional recognition of dispatchers and, the other, as an Academy that develops and maintains fire, police, and medical dispatch protocols and curriculum for member use in response to emergency calls for help. For more information about the IAED, visit